KIWI SET

FREQUENTLY ASKED QUESTIONS:

1- HOW CAN I PURCHASE YOUR PRODUCTS?
THROUGH OUR WEBSITE WWW.ZAVIEG.COM

IN CASE OF ANY TROUBLES WITH PLACING THE ORDER PLEASE DM US ON INSTAGRAM.

2- PRICES AND AVAILABILITY?
YOU WILL FIND ALL THE DETAILS ON OUR WEBSITE.

3- HOW DO I KNOW MY SIZE?
WE HAVE THE INTERNATIONAL SIZE CHART OR YOU CAN DM US YOUR MEASUREMENTS AND WE WILL HELP YOU CHOOSING THE RIGHT SIZE

4-CAN YOU SEND ME 2 SIZES TO COMPARE?
UNFORTUNATELY WE DON’T SHIP 2 SIZES. YOU CAN EXCHANGE.

5-HOW LONG DO ORDERS TAKE TO BE DELIVERED?
CAIRO & ALEX FROM 3-4 BUSINESS DAYS.

6-CAN I TRY WHILE THE COURIER WAITS?
YES! YOU CAN. AND IF THE SIZE DOESN’t FIT YOU CAN RETURN THE ITEM WITH THE COURIER AND PAY ONLY THE SHIPPING FEES.

7-CAN I RECEIVE ONLY PART OF MY ORDER?
UNFORTUNATELY NO, YOU CAN’T RECEIVE PART OF THE SHIPMENT EITHER YOU RECEIVE IT ALL OR YOU RETURN ALL THE ITEMS.

YOU CAN THEN RECORDER THE REQUIRED ITEMS IN A SEPARATE ORDER.

8-DO YOU HAVE REFUNDS?
YES WE DO, PLEASE MAKE SURE THE ITEM IS UNWORN AND IN THE SAME CONDITION AS YOU RECEIVED IT. REFUNDS CAN ONLY BE DONE WITHIN 24hrs FROM RECEIVING THE ODER, AND THE MONEY TO BE REFUNDED ON YOUR WALLET ON ONE OF THE FOLLOWING APPS (INSTAPAY/ VODAFONE CASH)ONCE THE ITEM IS RETURNED BACK TO US. ITEMS ON SALE CAN NOT BE RETURNED AND REFUNDED.

9- DO YOU ACCEPT EXCHANGES?
YES WE DO ! PLEASE MAKE SURE THE ITEM IS UNWORN AND IN THE SAME CONDITION AS YOU RECEIVED IT. WE ONLY ACCEPT EXCHANGES FOR THE ITEMS WITH THE PACKAGING AND AS NEW. ITEMS ON SALE CAN ONLY BE EXCHANGED IN SIZES, NOT ITEMS NOR COLOURS.

10- HOW CAN I EXCHANGE AN ITEM?
-STEP1: PLEASE SEND US A DM ON OUR INSTGRAM REQUESTING AN EXCHANGE, DON’T FORGET TO MENTION YOUR ORDER NUMBER AND WHICH ITEM YOU WOULD LIKE TO EXCHANGE AND IN EXCHANGE WITH WHAT.
-STEP2: WE WILL SHIP YOUR EXCHANGE AND THAT WILL TAKE 3-5 BUSINESS DAYS TO ARRIVE ONCE CONFIRMED.